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Post by kievthegreat on Nov 10, 2021 14:20:40 GMT
www.panthers.co.uk/home/211110-car-parking"The season-long car parking deal with Nottingham City Car Parks is having to move location at the end of November. The deal, which works out at less than three pounds a game, has been affected by the planned closure of the Motorpoint Arena surface car park. Instead, fans with the season-long pass, will automatically have it transferred to the brand new state-of-the-art secure Broad Marsh Car Park. The smaller Lace Market car park could be designated for fans if they choose but there is limited capacity at that location. Alternatively the car parks operators will do a pro-rata refund less their admin charges. Call the car park operators on 01158761444. Fans can use their season-long car park pass on game days as many times as they like making it possible to come into town during the day and return again later for the match at no extra cost."
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Post by kievthegreat on Nov 10, 2021 14:42:24 GMT
Also sounds like you can ask to be assigned to the Lace Market if you prefer that to Broadmarsh. Seems a fair compromise from the Council/Panthers.
Personally I hate that crappy surface car park as it's just a dust bowl and means my car is permanently dirty! Plus I have an electric car so 81 charging points is great news for me. There are only 2 in the Lacemarket and they are the tiniest bays imaginable!
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Post by NottinghamMatt on Nov 11, 2021 14:13:53 GMT
Just had an email from the council, the Lace Market option isn't a thing.
Broad Marsh 10 minutes from the arena is not what I paid for, and the £25 admin charge is laughable they are offering a £30 refund.
Think I'll just challenge the transaction with my bank.
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Post by The Flying Shirt on Nov 11, 2021 14:18:25 GMT
Just had an email from the council, the Lace Market option isn't a thing. Broad Marsh 10 minutes from the arena is not what I paid for, and the £25 admin charge is laughable they are offering a £30 refund. Think I'll just challenge the transaction with my bank. £25 admin charge??? |
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Post by NottinghamMatt on Nov 11, 2021 14:21:56 GMT
Just had an email from the council, the Lace Market option isn't a thing. Broad Marsh 10 minutes from the arena is not what I paid for, and the £25 admin charge is laughable they are offering a £30 refund. Think I'll just challenge the transaction with my bank. £25 admin charge??? Yep, they've broken it down as follows: 33 games in the fixtures 14 games to end of November played Season pass for all home games is: £95.00 / 33 = £2.88 per game £2.88 x 14 (games played) = £40.32 £95.00 – £40.32 = £54.68 £25 admin charge = Refund of £29.68 |
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Post by kievthegreat on Nov 11, 2021 14:36:14 GMT
Just had an email from the council, the Lace Market option isn't a thing. Broad Marsh 10 minutes from the arena is not what I paid for, and the £25 admin charge is laughable they are offering a £30 refund. Think I'll just challenge the transaction with my bank. £25 admin charge??? That's ridiculous. Sounds like the car park (is it owned by the council?) Are trying to make it so unattractive to cancel that no one would bother. |
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Post by NottinghamMatt on Nov 11, 2021 14:39:41 GMT
That's ridiculous. Sounds like the car park (is it owned by the council?) Are trying to make it so unattractive to cancel that no one would bother. Yeah, can't see that holding up much if challenged with a bank... |
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Post by The Flying Shirt on Nov 11, 2021 15:11:18 GMT
That's ridiculous. Sounds like the car park (is it owned by the council?) Are trying to make it so unattractive to cancel that no one would bother. So you are basically not getting what you paid for (unless it was in the small print at the beginning) |
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Post by NottinghamMatt on Nov 11, 2021 15:50:00 GMT
That's ridiculous. Sounds like the car park (is it owned by the council?) Are trying to make it so unattractive to cancel that no one would bother. So you are basically not getting what you paid for (unless it was in the small print at the beginning) Nothing in the small print, still got the letter they sent, no mention of it closing in it. |
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Post by The Flying Shirt on Nov 11, 2021 18:13:05 GMT
So you are basically not getting what you paid for (unless it was in the small print at the beginning) Nothing in the small print, still got the letter they sent, no mention of it closing in it. That's 100% out of order |
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Post by NottinghamMatt on Nov 11, 2021 20:07:10 GMT
Nothing in the small print, still got the letter they sent, no mention of it closing in it. That's 100% out of order Yeah, it's an impressive attempt at moving the goalposts! |
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Post by NottinghamMatt on Nov 17, 2021 14:33:57 GMT
For anyone who's interested, council are doubling down on the refund and admin charge thing: Slight issue with that, I called and brought off the back of this article... www.panthers.co.uk/news/210920-parking which doesn't say that in the slightest! |
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iginla
Chick Zamick
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Post by iginla on Nov 17, 2021 18:58:51 GMT
For anyone who's interested, council are doubling down on the refund and admin charge thing: Slight issue with that, I called and brought off the back of this article... www.panthers.co.uk/news/210920-parking which doesn't say that in the slightest! Yep it doesn’t say that at all,the council are talking complete nonsense. Send them a copy of the article and tell them they had better sort it out with Panthers. |
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Yotes
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Post by Yotes on Nov 17, 2021 21:28:08 GMT
If Blacky ends up on the hook for a few 25 quid admin fees they'll have to fire up Rafall again.
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iginla
Chick Zamick
Posts: 13,484
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Post by iginla on Nov 17, 2021 22:03:53 GMT
If Blacky ends up on the hook for a few 25 quid admin fees they'll have to fire up Rafall again. They can afford it. Have you seen how many £1 tickets they sell for the chance to win a shirt that costs them just a few quid ! |
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Post by NottinghamMatt on Nov 17, 2021 22:56:15 GMT
Oh they've been sent it, twice!
Think they're struggling to work out they're in the wrong on this!
Plus I've started the challenge process with the bank too.
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Post by kievthegreat on Nov 18, 2021 13:50:15 GMT
Oh they've been sent it, twice! Think they're struggling to work out they're in the wrong on this! Plus I've started the challenge process with the bank too. Keep us posted. £25 admin is daylight robbery. They answer one phone call and send out a piece of laminated paper. £5 would have been more than fair. |
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Post by NottinghamMatt on Nov 18, 2021 14:00:03 GMT
Oh they've been sent it, twice! Think they're struggling to work out they're in the wrong on this! Plus I've started the challenge process with the bank too. Keep us posted. £25 admin is daylight robbery. They answer one phone call and send out a piece of laminated paper. £5 would have been more than fair. Will do, I pointed out in my most recent email to them, if it requires £25 of admin to remove a car reg from the ANPR in their "State of the Art" new car park then they've been ripped off. For me, an admin charge would only have been acceptable if I'd changed my mind, this is something I wouldn't have purchased had the change been made clear. Therefore, they owe me £54.68! |
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Post by NottinghamMatt on Nov 24, 2021 9:08:46 GMT
Bank won't touch it, which is unhelpful, wish I'd purchased on Credit Card now!
However, had an interesting conversation with the legal advice on one of my insurance policies based on the facts presented the legalise is:
The contract has been breached as the statement of fact regarding it has become untrue, and I've been induced to enter the contract on grounds of misrepresentation because it's reasonable to assume they knew this was coming, so under section 24 of the consumer rights act I should be returned to the position I was in before I entered the contract less deductions for use, which as NCC have already outlined did not include an admin fee in the valuation of the pass.
Ball back in their court!
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iginla
Chick Zamick
Posts: 13,484
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Post by iginla on Nov 24, 2021 10:07:56 GMT
Bank won't touch it, which is unhelpful, wish I'd purchased on Credit Card now! However, had an interesting conversation with the legal advice on one of my insurance policies based on the facts presented the legalise is: The contract has been breached as the statement of fact regarding it has become untrue, and I've been induced to enter the contract on grounds of misrepresentation because it's reasonable to assume they knew this was coming, so under section 24 of the consumer rights act I should be returned to the position I was in before I entered the contract less deductions for use, which as NCC have already outlined did not include an admin fee in the valuation of the pass. Ball back in their court! Sounds like “match point” to Matt does that. Good,they shouldn’t be allowed to get away with such things. |
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Post by NottinghamMatt on Nov 24, 2021 10:15:51 GMT
Bank won't touch it, which is unhelpful, wish I'd purchased on Credit Card now! However, had an interesting conversation with the legal advice on one of my insurance policies based on the facts presented the legalise is: The contract has been breached as the statement of fact regarding it has become untrue, and I've been induced to enter the contract on grounds of misrepresentation because it's reasonable to assume they knew this was coming, so under section 24 of the consumer rights act I should be returned to the position I was in before I entered the contract less deductions for use, which as NCC have already outlined did not include an admin fee in the valuation of the pass. Ball back in their court! Sounds like “match point” to Matt does that. Good,they shouldn’t be allowed to get away with such things. You'd hope so, all so easily avoided too. By you know, being honest, and giving people what they paid for, or not selling something you can't provide! |
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Post by NottinghamMatt on Nov 26, 2021 14:53:41 GMT
Update...
Just waiting for the council to call me on Monday to pay the refund of £54.68 which they have finally agreed to!
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Post by bobness on Nov 28, 2021 8:55:37 GMT
Update... Just waiting for the council to call me on Monday to pay the refund of £54.68 which they have finally agreed to! Good for you. Nottingham City Council in “talking complete cobblers” shock. |
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