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Post by mardibum on Mar 27, 2020 14:43:59 GMT
It’s a bit worrying that there is no news regarding how to get a pofw refund despite the event having been cancelled weeks ago. I know it’s been “re-scheduled” but it hasn’t really has it. The new 5 match weekend that they’re proposing for September is a completely different animal, and surely cannot be sold as the same event re-scheduled. That’s like booking to see the Beatles and being told you can see the Stones in 6 months time (Sorry. Showing my age!)
The Motorpoint Arena is saying that they’re just the ticket agents for the league and are waiting for instructions. What is even more worrying is that there appears to be no way at all for Joe Public to contact the EIHL to ask what their plans are. I can find an address for MI5, but not the EIHL!!
The big, and I think, very real danger, is that the EIHL will go bust having lost such a huge chunk of revenue and any chance of a refund will vanish. Then the new Black/Kelman/Smith company will set up a new league from scratch with no responsibility for the old, defunct league’s debts.
Does anyone out there have an address or email address for the EIHL? Perhaps we all ought to start pestering the Arena into pestering the EIHL! To avoid having to pay those extortionate O8 whatsit numbers you can ring them on 0115 853 3101.
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Post by mardibum on Mar 27, 2020 14:49:21 GMT
Oh dear! It gets worse. That phone line has now been closed.
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Post by spik on Mar 27, 2020 15:06:42 GMT
You'll have to email the EIHL chairman. But good luck with that, I got no response. This is when I used the Sheffield sites contact details.
All I can say is that I am due GB game refund of the cancelled Nottingham games but we have been asked to be patient.
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Post by mardibum on Mar 27, 2020 15:07:27 GMT
Took a flyer and emailed the league on an address they used for job applications. To my immense surprise I’ve just had a reply ...
“Thanks for the email – there is a press release going out on Monday, it will be on the Elite website and all club sites.
It will advise refunds can be claimed from where you purchased the tickets – if you bought direct from the NIC you go to them for a refund – if you bought through your supporters club then they will issue instructions and email contact details early Monday.”
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Post by Bagheera on Mar 27, 2020 15:22:53 GMT
They did state as much on twitter in the last few days. Announcement Monday. I dont really pay much attention to such details but do all banks apply interest to accounts on the 1st of the month?
Announcement Monday, refunds from Wednesday/Thursday??
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iginla
Chick Zamick
Posts: 13,422
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Post by iginla on Mar 27, 2020 19:47:40 GMT
Might as well keep the money in their bank earning a bit of interest for as long as possible eh.
Half a million quid even at 0.25% is better in their bank than yours.
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Discoray
Robert Lachowicz
Simply Clantastic!
Posts: 412
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Post by Discoray on Mar 28, 2020 9:00:54 GMT
Might as well keep the money in their bank earning a bit of interest for as long as possible eh. Half a million quid even at 0.25% is better in their bank than yours. Would the arena pass the due monies to any event organiser prior to the event taking place? Genuine question as I don't know. I'd have thought the arena wouldn't release any money until afterwards, just in case it gets cancelled as it has here. |
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EMB
Randall Weber
Posts: 4,043
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Post by EMB on Mar 28, 2020 9:20:16 GMT
Might as well keep the money in their bank earning a bit of interest for as long as possible eh. Half a million quid even at 0.25% is better in their bank than yours. Would the arena pass the due monies to any event organiser prior to the event taking place? Genuine question as I don't know. I'd have thought the arena wouldn't release any money until afterwards, just in case it gets cancelled as it has here. You could be right but even if they had all the money they cannot release any of it back until the league give the say so. I did say the best thing to do would be to completely refund everyone for the POW wipe the slate clean and start again when things become clearer, if things get worse with this lockdown people are going to need all the money they can get. |
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Post by spik on Mar 28, 2020 9:26:25 GMT
Would the arena pass the due monies to any event organiser prior to the event taking place? Genuine question as I don't know. I'd have thought the arena wouldn't release any money until afterwards, just in case it gets cancelled as it has here. You could be right but even if they had all the money they cannot release any of it back until the league give the say so. I did say the best thing to do would be to completely refund everyone for the POW wipe the slate clean and start again when things become clearer, if things get worse with this lockdown people are going to need all the money they can get. Indeed, I'm getting emails (as you all will) from companies stating what they can do for us. Similar should be from these guys. |
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iginla
Chick Zamick
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Post by iginla on Mar 28, 2020 9:42:30 GMT
Would the arena pass the due monies to any event organiser prior to the event taking place? Genuine question as I don't know. I'd have thought the arena wouldn't release any money until afterwards, just in case it gets cancelled as it has here. You could be right but even if they had all the money they cannot release any of it back until the league give the say so. I did say the best thing to do would be to completely refund everyone for the POW wipe the slate clean and start again when things become clearer, if things get worse with this lockdown people are going to need all the money they can get. That would be way,way too simple though. But it’s exactly what they should do. |
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Jord v4
Ken Westman
Harbinger of Doom
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Post by Jord v4 on Mar 28, 2020 11:41:26 GMT
The arena has the money, not the league. This is common practice.
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Post by Bagheera on Mar 28, 2020 12:14:03 GMT
I dont have a problem with letting tickets sold stand. Those who want refunds can have them. Even if that mean 5,000 people get a refund, the other 1,500/2,000 still have the seats they are happy to keep.
If everybody wants a refund they can get one.
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Discoray
Robert Lachowicz
Simply Clantastic!
Posts: 412
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Post by Discoray on Mar 28, 2020 12:48:27 GMT
Would the arena pass the due monies to any event organiser prior to the event taking place? Genuine question as I don't know. I'd have thought the arena wouldn't release any money until afterwards, just in case it gets cancelled as it has here. You could be right but even if they had all the money they cannot release any of it back until the league give the say so. I did say the best thing to do would be to completely refund everyone for the POW wipe the slate clean and start again when things become clearer, if things get worse with this lockdown people are going to need all the money they can get. Folk I know that had boxes booked for the POFW already asked (and got) their money back. |
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Jord v4
Ken Westman
Harbinger of Doom
Posts: 2,714
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Post by Jord v4 on Mar 28, 2020 13:39:36 GMT
You could be right but even if they had all the money they cannot release any of it back until the league give the say so. I did say the best thing to do would be to completely refund everyone for the POW wipe the slate clean and start again when things become clearer, if things get worse with this lockdown people are going to need all the money they can get. Folk I know that had boxes booked for the POFW already asked (and got) their money back. This implies that the arena are holding on to the funds/information more than the league. Perhaps 'we' should shift the blame away from the league for a change.... I won't hold my breath. |
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Post by John Casey on Mar 28, 2020 22:49:14 GMT
Folk I know that had boxes booked for the POFW already asked (and got) their money back. This implies that the arena are holding on to the funds/information more than the league. Perhaps 'we' should shift the blame away from the league for a change.... I won't hold my breath. Like as mentioned by a previous poster, there's apparently going to be an announcement Monday, it's been long enough now so we need a definitive answer ASAP. Anyone who purchased via card, will likely would have the refund directly back into their bank accounts.
However there's likely going to be a delay due to the lack of staff the arena has on and there is a backlog. I don't think the card refunds on the GB V Canada game has been done.
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gump
Pat Casey
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Post by gump on Mar 29, 2020 0:41:47 GMT
Nothing wrong with a pre season tournament to determine playoff winners. If refunded teams in the low end of dollars will fold. Probably leave a six or seven team league which will not be able to survive under the present model. Pick your poison….
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Post by PantherG on Mar 29, 2020 8:20:39 GMT
Folk I know that had boxes booked for the POFW already asked (and got) their money back. This implies that the arena are holding on to the funds/information more than the league. Perhaps 'we' should shift the blame away from the league for a change.... I won't hold my breath. When I called the box office a couple of weeks ago, they advised that they were waiting on instructions from the league. |
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Jord v4
Ken Westman
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Post by Jord v4 on Mar 29, 2020 9:36:46 GMT
This implies that the arena are holding on to the funds/information more than the league. Perhaps 'we' should shift the blame away from the league for a change.... I won't hold my breath. When I called the box office a couple of weeks ago, they advised that they were waiting on instructions from the league. So perhaps it's just Panthers fans not getting paid back then. Interesting tactics that. |
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iginla
Chick Zamick
Posts: 13,422
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Post by iginla on Mar 29, 2020 9:54:26 GMT
Nothing wrong with a pre season tournament to determine playoff winners. If refunded teams in the low end of dollars will fold. Probably leave a six or seven team league which will not be able to survive under the present model. Pick your poison…. It doesn’t say much for a professional league if a share out of about £40k per team is the difference between some clubs folding or not. |
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Shaggy
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Post by Shaggy on Mar 29, 2020 10:29:12 GMT
When I called the box office a couple of weeks ago, they advised that they were waiting on instructions from the league. So perhaps it's just Panthers fans not getting paid back then. Interesting tactics that. None of the fans from other teams that I've spoken to have had refunds yet... it's not just us. |
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Jord v4
Ken Westman
Harbinger of Doom
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Post by Jord v4 on Mar 29, 2020 10:30:21 GMT
So perhaps it's just Panthers fans not getting paid back then. Interesting tactics that. None of the fans from other teams that I've spoken to have had refunds yet... it's not just us. According to a post above a few Clan fans have. |
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Shaggy
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Am I a cynical idealist or an idealistic cynic?
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Post by Shaggy on Mar 29, 2020 10:36:01 GMT
None of the fans from other teams that I've spoken to have had refunds yet... it's not just us. According to a post above a few Clan fans have. Maybe they're doing the boxes first? Starting off with an easier job to get it out of the way? Who knows... |
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Jord v4
Ken Westman
Harbinger of Doom
Posts: 2,714
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Post by Jord v4 on Mar 29, 2020 10:38:35 GMT
According to a post above a few Clan fans have. Maybe they're doing the boxes first? Starting off with an easier job to get it out of the way? Who knows... That's a fair assumption, yes. Maybe boxes received comms first. |
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Post by PantherG on Mar 30, 2020 7:51:46 GMT
Apparently if you bought your tickets directly from your club they are responsible for processing the refunds. But if you bought from the NIC directly then you’ll have to seek the refunds from them, assume when they reopen?
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Post by Wolves 66 on Mar 30, 2020 8:10:45 GMT
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