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Post by Spooks on Sept 19, 2023 15:45:09 GMT
Venue Facility Fee £5.60
Administration Fee £4.90
I get paying one... but two the NIC just keeps on giving and giving. Venue Facility fee.
Ok that was across 4 tickets and a PDF file....
RIP OFF.
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yeti
Robert Lachowicz
Posts: 420
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Post by yeti on Sept 19, 2023 18:46:10 GMT
Complete rip off. You also have no choice to buy them online with no booking office anymore. So much for the government talking about banning booking fees. Not sure if it happened. If it did then they just changed the name of them and carried on the same.
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Deleted
Deleted Member
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Post by Deleted on Sept 19, 2023 19:18:09 GMT
Venue Facility Fee £5.60 Administration Fee £4.90 I get paying one... but two the NIC just keeps on giving and giving. Venue Facility fee. Ok that was across 4 tickets and a PDF file.... RIP OFF. Absolute scam... something needs to be done |
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Post by samjohnson345 on Sept 19, 2023 19:40:30 GMT
Venue Facility Fee £5.60 Administration Fee £4.90 I get paying one... but two the NIC just keeps on giving and giving. Venue Facility fee. Ok that was across 4 tickets and a PDF file.... RIP OFF. What’s this for? The challenge cup games or? I’ve got an ST so not seen anything for those games… |
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Neil
Jade Galbraith
Posts: 185
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Post by Neil on Sept 19, 2023 20:13:16 GMT
I emailed the arena a few months ago and asked for an explanation of the fee’s as i paid £30.55 on top of £110 for tickets for an event which as a percentage feels so wrong.
They are said to include money to cover the cost of the IT systems (No comment), staffing costs (Clearly not in the box office), money for arena improvements and best of all, admin costs even though we as customers do a lot of the work when ordering tickets.
From memory, there was reference to increased energy costs - Im sure i once read the arena was essentially off grid and generated its own energy - Can anyone confirm this as that wouldnt line up with that reason given.
It does feel like customers are picking up costs we probably shouldnt although i guess any event at any location would factor a percentage of ticket money into these elements, i’d just prefer it wasnt displayed in a way that feels unfair. My final thought is that Panthers rent the arena and are charged a fee to do this, so why isnt the cost of all of the above part of the rental fee ie why do customers pick that up?
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Post by spik on Sept 19, 2023 20:15:22 GMT
Another reason I refuse to go to a live game now. As we keep saying, ONE sales figure would do then we can make our minds up to go regards affordability. Right now, someone thinks 'Oh, I'd like to go to that match'. To then go through all the booking process and get that shocker at the end. This is not just a one off event, people go quite regularly when time allows and its just far too much.
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Post by awooga on Sept 20, 2023 6:35:21 GMT
Not disagreeing with the charges, but I can’t believe that a building of that size can be self sufficient on energy, even if it’s roof was covered in solar panels.
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Post by The Flying Shirt on Sept 20, 2023 7:40:25 GMT
Not disagreeing with the charges, but I can’t believe that a building of that size can be self sufficient on energy, even if it’s roof was covered in solar panels. It's not |
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Robbie Nud
David Clarke
I really do look like this.
Posts: 3,101
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Post by Robbie Nud on Sept 20, 2023 8:41:54 GMT
One annoyance and it is not from the NIC are the places that add a fee to print from home, why are you charging me for an email?
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Post by The Flying Shirt on Sept 20, 2023 8:54:34 GMT
One annoyance and it is not from the NIC are the places that add a fee to print from home, why are you charging me for an email? It's just a way for a place in deep financial trouble to chisel customers |
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Robbie Nud
David Clarke
I really do look like this.
Posts: 3,101
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Post by Robbie Nud on Sept 20, 2023 13:08:04 GMT
One annoyance and it is not from the NIC are the places that add a fee to print from home, why are you charging me for an email? It's just a way for a place in deep financial trouble to chisel customers Rescue rooms are one that does it. |
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Sept 20, 2023 14:20:29 GMT
One annoyance and it is not from the NIC are the places that add a fee to print from home, why are you charging me for an email? It's just a way for a place in deep financial trouble to chisel customers Exactly 💯 |
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Post by awooga on Sept 20, 2023 14:27:41 GMT
One annoyance and it is not from the NIC are the places that add a fee to print from home, why are you charging me for an email? It's just a way for a place in deep financial trouble to chisel customers What makes you believe the NIC are in deep financial trouble? |
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Higgy
Les Strongman
Posts: 5,293
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Post by Higgy on Sept 20, 2023 17:40:40 GMT
It's just a way for a place in deep financial trouble to chisel customers What makes you believe the NIC are in deep financial trouble? They lost millions due to Covid...there was a fair bit in the media at the time but I can't recall the exact figure. |
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DMS
Robert Lachowicz
Posts: 579 
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Post by DMS on Sept 20, 2023 17:53:37 GMT
What makes you believe the NIC are in deep financial trouble? They lost millions due to Covid...there was a fair bit in the media at the time but I can't recall the exact figure. IIRC it was around 6 million when it was reported last year |
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Post by awooga on Sept 20, 2023 17:55:44 GMT
The accounts are available at Companies House and I had a look after seeing the post.
Yes, they made a significant loss, but were given a loan by the council (who own the company) and profitability was restored in the year to 31/3/22.
March 23 accounts not yet filed, but they had 4m in the bank as at Year end.
Doubt there’s cash flow pressure and 23 accounts should see further profitable trading.
I fail to see a problem here. The council will want their money back, but as they own the Ice Centre they are unlikely to do anything drastic.
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Deleted
Deleted Member
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Post by Deleted on Sept 20, 2023 18:59:56 GMT
Well the council are pretty skint as well so they probably will want their money back 😂.. times are bleak in Nottingham just look at the state of Nottingham city centre
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Post by The Flying Shirt on Sept 20, 2023 20:46:16 GMT
The accounts are available at Companies House and I had a look after seeing the post. Yes, they made a significant loss, but were given a loan by the council (who own the company) and profitability was restored in the year to 31/3/22. March 23 accounts not yet filed, but they had 4m in the bank as at Year end. Doubt there’s cash flow pressure and 23 accounts should see further profitable trading. I fail to see a problem here. The council will want their money back, but as they own the Ice Centre they are unlikely to do anything drastic. Being in crippling debt is a long long way from profitable trading |
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Post by awooga on Sept 21, 2023 5:32:15 GMT
Debt is only crippling if you can’t service it.
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Neil
Jade Galbraith
Posts: 185
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Post by Neil on Sept 21, 2023 5:48:55 GMT
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Post by wannabe2 on Sept 21, 2023 7:12:48 GMT
Well the council are pretty skint as well so they probably will want their money back 😂.. times are bleak in Nottingham just look at the state of Nottingham city centre That’s everywhere though, I don’t think it’s down to money I think it’s down to no one gives a toss about anything these days. |
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Sept 21, 2023 7:19:24 GMT
Well the council are pretty skint as well so they probably will want their money back 😂.. times are bleak in Nottingham just look at the state of Nottingham city centre That’s everywhere though, I don’t think it’s down to money I think it’s down to no one gives a toss about anything these days. Not just that it's because money has been spent in the wrong areas. Yup UK cities are turning into garbage sites . Sad times I'm afraid |
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Post by Wolves 66 on Sept 25, 2023 15:21:23 GMT
Someone at work suggested a social of an evening at the Panthers. We were looking at the upcoming Wednesday night game against the Flyers. I don’t think it’s going to happen now because my colleagues have been put off by the fact that the cheapest ticket price is £26 when you factor in the fees.
I wonder how many other people considering going this season will be put off by the prices
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Post by spik on Sept 25, 2023 17:53:30 GMT
Someone at work suggested a social of an evening at the Panthers. We were looking at the upcoming Wednesday night game against the Flyers. I don’t think it’s going to happen now because my colleagues have been put off by the fact that the cheapest ticket price is £26 when you factor in the fees. I wonder how many other people considering going this season will be put off by the prices A bit like me, considering taking my child for the £1 childs price (fees waived) to go to the Manchester home cup game. I'd even get a concession for my age BUT even those fees just turn you off. |
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Post by Spooks on Sept 25, 2023 19:07:29 GMT
Yep, will be very selective with games this season, include parking as i have to travel now its a expensive night out. Wouldn't mind if it was good enough but its not.
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